FAQ

Should the monitor panel be diagnosed to contain or exceed the following number of non-conforming pixels within the duration of the Warranty period, the LCD panel is then considered a defect and can be claimed as in warranty service.

Our Non-conforming Pixel policy is 3 Bright, 5 Dark, or Total of 5 mixed pixels to be eligible for the warranty claim.

If you have further questions regarding our Pixel Policy, do not hesitate to contact our Customer Service team for assistance. Thank you!

Our monitor arms are covered by a 2-year local warranty.

If you experience any problems with your monitor arm within the first 2 years of ownership, we will happily repair or replace it at no cost to you.

In the unlikely event that you received a damaged product upon delivery, please report it to us immediately within 7 days from the receipt of the item at support@elementone.com.my, and rest assured that our Customer Service Team is available to help you with your concern.

For more information about our Warranty and Return policy, feel free to visit our Warranty Policy page here.

Our monitors are covered by a 4-year local warranty.

If you experience any problems with your monitor within the first 4 years of ownership under normal utility, we will happily repair or replace it at no cost to you.

In the unlikely event that you received a damaged product (cracked screen) upon delivery, please report it to us immediately within 7 days from the receipt of the item at support@elementone.com.my and rest assured that our Customer Service Team is available to help you with your concern.

For more information about our Warranty and Return policy, feel free to visit our Warranty Policy page here.

At our store, we always strive to provide the best possible customer service.

We want to ensure that you receive your order as soon as possible. Our standard delivery time is 3 to 5 working days within Klang Valley area and 3 to 9 working days for locations outside the of Klang Valley area.

Feel free to view our Shipping Policy here and do not hesitate to contact our Customer Service team if you have any questions.

We regret to inform you that shipments are not currently possible to locations in East Malaysia.

We'll keep working hard to come up with a solution to this issue. We thank you for your patience and kind understanding.

Our policy only allows replacements and returns for damaged or faulty products, and unfortunately, we do not cover "change of mind" as a reason for return and refund. We appreciate your kind understanding.

Thank you for your interest! Currently, we do not have a showroom in Malaysia, but we have a warehouse in Petaling Jaya where we will ship the items from.

The details available in the Technical Specifications corresponds to the actual details of the product. Additionally, all our monitors are covered by a 4-year local warranty.

If you experience any problems with your monitor within the first 4 years of ownership under normal utility, we will happily repair or replace it at no cost to you.

In the unlikely event that you received a damaged product (cracked screen) upon delivery, please report it to us immediately within 7 days from the receipt of the item and rest assured that our Customer Service Team is available to help you with your concern.

By contacting our Customer Service Team through the live chat feature on our website or by sending us an email, you can ask to have your order canceled.

Please keep the following in mind before submitting a cancellation request:
1. Only cancellation requests that are submitted prior to the processing of your order will be honored.
2. Orders that have already been processed or shipped CANNOT be canceled.

For more information about our Shipping Policy, feel free to view it here.

We accept MasterCard and VISA card), or payment thru FPX Online Banking.

You may also pay via e-wallet thru Boost, GrabPay, MCash, Touch n Go, and MAE.

We also accept VISA installments for HSBC Credit Card holders only.

For more information about our Shipping Policy, feel free to view it here and do not hesitate to contact our Customer Service team if you have questions.

Yes, we do. You will have an option to choose Express Delivery on the checkout page.

For more information about our Shipping Policy, feel free to view it here and do not hesitate to contact our Customer Service team if you have questions.

You can track your order two ways! Please allow 1-2 working days to package and process your order.

1. If you have an email address or contact number on file, you will receive a Shipment Notification email or SMS once your order has shipped. Simply click on the tracking link to be redirected to the courier tracking page, or

2. Simply reach out to our Customer Service team through chat, email or phone, and provide your order number so our representative can assist you to track your package.

Self-collection can be done at our warehouse at 18, Jalan 19/1, Seksyen 19, 46300 Petaling Jaya, Selangor from 4:00 p.m. to 6:00 p.m. on Monday to Friday. Please note that ONLY processed order can be collected. If you make an order after our processing hour, self-collection will be only be available at next working day.

For more information about our Shipping Policy, please visit this link and do not hesitate to contact our Customer Service team if you have questions.